• We accept credit card, PayPal and Afterpay
• Gift vouchers must be used within 12 months and only on full price items

We work fast, so please get in touch ASAP if you'd like to cancel your order. If it hasn't been packed or shipped yet, we'll be able to cancel and refund you the full amount.

• Orders are shipped within 3 business days
• Shipping is free Australia wide
• International shipping is a flat rate of $25 per pair. We may be able to combine shipping if multiple purchases are made. Please contact our friendly customer service team prior to placing your order if this is the case.
• We use and love Sendle to make sure your package gets to you safely

All orders are tracked so you can see when they’re likely to arrive.

• If something is not right with your order, returns are accepted
  within 30 days of purchase.
• The shoes must be unworn and in their original packaging to be
  eligible for an exchange, refund or store credit
• Where a size exchange is needed we’ll do our best to provide the
  same colour (pending availability). If not, we’ll be in touch or will issue a refund.
• Return postage is at the buyers expense
• Get in touch with at info@pennshoes.com.au if you have any questions
• We do not cover change-of-mind purchases

Due to Penn's exclusive drops, we cannot guarantee a re-drop. However, please feel free to sign up on the product page and keep updated via our socials, to be one of the first notified when your desired shoe is back in stock.

Due to the exclusive nature of our products, some stock/sizes may
only be available on a limited basis.

As a small business we operate on a first-come first serve basis so we’re not able to offer rain checks or lay-by.

Do you have stores where you can try on? Please get in contact at info@pennshoes.com.au and we can help you. 

Our metallic leathers are pretty special and should be treated with
care.

We recommend using a high-quality waterproofing spray prior to wear and reapply as needed and always follow the instructions for the type of shoes you have.

Through general wear, like any shoes, some surface finish may be
lost over time.

In extreme cases, if your metallic loafers are scratched or scuffed
to the point where the metallic foiling comes off - unfortunately they can’t be repaired.

We recommend storing them somewhere dry, ventilated and out of the sun to keep them looking their best.